How to Package a Fashion Nova Return: Step by Step

Packaging a Fashion Nova return takes about ten minutes once you know the order of steps.

Below is the short version, plus the details that decide how fast your credit shows up. Policies can change, so confirm anything time-sensitive in the Returns Portal before you ship.

The quick answer: how to package a Fashion Nova return

Start the return online, pack the items unworn with tags attached, add the packing slip, seal the package, and attach the new return label. Then ship it and save your tracking number.

That’s the whole process. The rest of this guide covers the details that trip people up.

1. Start your return in the Returns Portal.
2. Print the packing slip (and the label, if you bought one).
3. Put the items and the packing slip in a sturdy bag or box.
4. Remove any old shipping labels from the outside.
5. Seal it, attach the return label, and ship it.
6. Keep your tracking number until your credit arrives.

Check eligibility before you pack anything

Most items can go back within 30 days of the delivery date. Count from the day the package arrived, not the day you ordered.

Fashion Nova’s policy requires items to be unworn, unwashed, and have the original tags attached, in their original packaging. If something has been worn out of the house, it may not be credited.

Which items can’t be returned?

Certain categories are final sale. These include items with prices ending in $.48 or .98, bodysuits, swimwear, undergarments, beauty products, accessories, and party wear such as Halloween costumes.

Don’t spend time packing these. Per the policy, you won’t get credit for non-eligible items that are sent back.

Damaged or wrong items work differently

If an item arrived damaged, defective, or incorrect, report it within 14 days of delivery. Contact Customer Care through the Help Center instead of treating it as a standard return.

Start the return in the Returns Portal first

You can’t package a return correctly until you’ve started it online, because the portal generates your packing slip. Enter your order number and email, choose the items, and pick a reason for each one.

Next you choose a shipping method. In the U.S., you can buy a prepaid label or ship it yourself with a carrier you choose.

Fashion Nova’s help pages list the label fee at $4.99 in one place and $5.99 in another, so check the price shown at checkout in the portal. The label fee is non-refundable, even if you never use the label.

What goes in the package

Put in only the items you selected in the portal, plus the printed packing slip. The slip tells the warehouse exactly what is coming back.

Fashion Nova says a return without a clearly filled-out slip or return invoice may run into processing problems. So don’t skip it.

• Each item, unworn and unwashed, with tags still attached
• The packing slip from the Returns Portal, placed inside
• Any original packaging the item came in, when you still have it

Leave out anything that isn’t from Fashion Nova. Items from other brands sent to the distribution center are discarded on arrival.

Pick the right bag or box

Use something sturdy enough to survive the trip and easy to seal shut. A poly mailer works for most clothing, and a small box suits bulkier pieces like jackets.

You can reuse the bag your order arrived in. That’s a practical choice, but make sure it isn’t torn, and cover or remove the old label.

Fold the pieces flat so the tags stay visible and unbent. A packing slip tucked on top is easy for the warehouse team to spot when they open it.

Package each order separately

If you’re returning items from more than one order, use one package per order. Fashion Nova asks for this directly, and mixing orders in one package means extra processing time.

Each prepaid label is also tied to the specific items and orders you picked. You can’t reuse a label for a different return, and you can’t edit one after buying it.

Forgot an item? Start a new return or buy another label for it.

Seal it and attach the label correctly

Remove every old shipping label from the outside, then attach the new return label where it’s clearly visible and flat. Cover the whole label with clear tape only if that doesn’t make the barcode glare.

The portal also offers a QR code option as an alternative to a printed label. Once you pick one, you can’t switch, so choose the format that suits your drop-off spot before you pay.

Option	Tracking	Credit speed
Prepaid UPS label	Yes	Typically within 24 hours of warehouse arrival
Your own carrier	Depends on service	After the warehouse receives and processes it

Drop it off and keep your proof

Take the sealed package to the carrier named on your label. Don’t bring it to Fashion Nova’s distribution center or corporate office, because drop-offs there aren’t accepted.

Online orders also can’t be returned in a Fashion Nova store, so mail is your only route.

Hang on to your receipt and tracking number. Fashion Nova says it isn’t liable for return packages that get lost or stolen in transit, so that proof is your backup.

What happens after you ship

Approved returns are refunded as a Fashion Nova e-gift card, not to your original payment method. Fashion Nova’s help center says gift cards don’t expire.

With a prepaid label, the credit typically arrives within 24 hours of the package reaching the warehouse. Standard returns usually take about 3 days to process, but can take up to 10 days during holidays and peak seasons.

Check your inbox and spam folder for an email from the fashionnova.com no-reply address. Items you didn’t select in the portal are inspected separately, which can add up to 10 business days.

Common packing mistakes that slow your credit

Most delays come from small things you can fix in a minute. Here’s what to double-check before you leave the house.

• Forgetting the packing slip inside the package
• Leaving the old shipping label visible next to the new one
• Cutting off tags or washing the item first
• Combining two orders in one bag
• Sending final-sale items and expecting credit

If your credit looks wrong, contact Customer Care with your order number, tracking details, and photos of the packing slip and items.

FAQ

Do I have to use the original box or bag?

Not necessarily. The policy asks for original packaging for the item itself, but a clean, sturdy bag or box is fine for shipping.

Can I return without buying the prepaid label?

Yes. In the portal you can choose to ship it yourself with the carrier you prefer. Expect slower credit, and make sure you get tracking.

Can I exchange instead?

Fashion Nova doesn’t hold inventory for exchanges. You return the item, wait for your gift card, then place a new order.

What if I paid with Afterpay, Klarna, or Zip?

Your return is processed normally and you get a gift card. Your payment plan isn’t paused, so keep paying on schedule.

Your next step today: open the Returns Portal, select your items, and print the packing slip before you touch the tape.

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